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Kicking Off April Month of Service

Kelly Salance

It is 'April Month of Service' in our San Francisco office! We have teams and individuals headed out into the neighborhood each weekday this month to do our part in the community.  We will be helping out many different local organizations throughout the month with a total of 33 volunteer shifts. As the first week of April wraps up, we have some great highlights to share:

We had two volunteers out on our regular Tuesday Cycling Without Age ride with Curry Senior Center seniors. This week the group cycled to the Ferry Building where they enjoyed gorgeous views of the waterfront and Treasure Island. 

Another highlight was our Velocity Sales team’s volunteering opportunity with The Arc SF. The Arc is a learning and achievement center for adults with developmental disabilities in San Francisco. The group spent the morning assisting the weekly Art and Life Skills classes with clients of the Arc. Collage-making, painting and hanging out with clients was a special opportunity for the team!

One sales team also helped with the daily lunch shift at GLIDE this week. GLIDE serves approximately 2,000 meals per day to the Tenderloin community and needs up to 85 volunteers a day. Donning hairnets and aprons, the group served food, bussed tables, and handed out silverware while chatting with the lunch guests.

We also had two groups at St. Anthony’s this week. Our New Hires wrapped up their orientation with volunteering in their Free Clothing Program and a group of Zendeskians helped out in the Friday Dining Room Shift helping to serve meals to the clients.

It was a great start of our Month of Service in San Francisco. Check back next week as we continue to highlight some of the different opportunities to give back to our neighborhood!

If you are interested in volunteering for any of these organizations, follow the below links to their volunteer pages: 

Montpellier Office Launch

Kelly Salance

We are thrilled to announce the launch of the Zendesk Neighbor Foundation as part of the official office opening in Montpellier, France. As the team moves into a new office, we took the opportunity to reinforce our commitment to the local communities.

In Montpellier, the centerpiece of our CSR efforts is going to be focused on our Diversity and Inclusion efforts. As part of this, our CEO and the whole Zendesk Executive Team have signed a pledge called #jamaissanselles (#NeverWithoutHer). In signing this pledge, our CEO, Mikkel, has committed to either decline speaking engagements (panels, roundtables, workshops, etc.) when no other women are on the speaking slate, or to require that women be added to the speaking opportunity before committing himself. Rachel Delacour, GM of Explore and the head of our Montpellier office, is pioneering this effort and has said the pledge has had a positive impact for women in the French tech community.

Additionally, we are partnering with La Bulle Bleue, an organization that employs persons living with disabilities. In addition to building employment opportunities for people living with disabilities, the organization also addresses the problem of isolation that adults with disabilities often face when there is not viable programs available to them. Zendesk is committed to using La Bulle Bleue catering for 75% of all Zendesk events.

We are also partnering with FACE Herault, a business association in Montpellier that focuses on social inclusion, primarily in the tech center. The organization drives this inclusion by bridging the technical divides that exist throughout society. Along with this, we will be partnering with Up To, a year-long coding program focusing on underrepresented populations, such as women and individuals from disadvantaged neighborhoods.

With the launch of the Foundation and through these key partnerships, we are committed to granting at least $30,000 USD to local non-profits in Montpellier in 2017. Additionally, we set a goal of providing at least 500 hours of volunteer services by the employees. We are thrilled to expand our work into Montpellier and continue to be a good neighbor!

The Foundation is Live in Singapore

Kelly Salance

It has been an exciting week for the Neighbor Foundation, we are thrilled to announce our official launch of the Neighbor Foundation in Singapore as part of our office expansion. The Singapore team was originally members from a home-grown live chat start-up, Zopim, which Zendesk acquired in 2014. Today the expanded location can accommodate over 120 staff.

As we grow our business in Singapore, we also recognize the importance to grow our commitments in the community. Zendesk already contributes significantly to the local start-up ecosystem. Zopim co-founders have invested in more than 10 Singapore-based start-ups and provided mentorship to many more.

With the launch of the Neighbor Foundation, we have outlined a target goal of 1,000 hours in community work in 2017 with a number of community organizations. The first community project in Singapore is a partnership with Cycling Without Age, which aims to break age barriers by pairing senior citizens with volunteer cyclists to share a bike ride. We have donated two trishaws to the Salvation Army and as part of the office expansion launch held our inaugural ride.

Through this launch, we more committed than ever to do our part in the community of Singapore. We look forward to growing partnerships and being good neighbors!

Manila Office Launch

Kelly Salance

On Monday of this week, Zendesk announced the official launch of our new office in Manila. It was an exciting day in the office, with many celebrations, photos and conversations highlighting the office as a regional cornerstone for Zendesk. As part of the official launch, the Neighbor Foundation Executive Director, Tiffany Apczynski, spoke about our involvement to the local Manila communities.

While the team in Manila has been working closely we local communities for over a year, Tiffany emphasized our long-term commitment to our partner non-profit organizations by announcing the presence of the Neighbor Foundation in the Philippines.  Through the Foundation, we are committed to granting at least $85,000 USD to local non-profit organizations in 2017. Additionally, we set a goal of providing at least 1,000 hours of volunteer services by the employees.

As part of the launch, we held a CSR lunch with Hands On Manila, one of our non-profit partners, and scholars from our Zendesk Scholars Program, as well as Mikkel, Tiffany and the Manila office heads for a special lunch and presentation. Hands on Manila works to connect volunteers with a variety of nonprofit organizations, and in our case they have helped us work to organize our Scholars Program.  Through this program, we have sponsored 15 students from Gat Andres Bonifacio High School and Nampicuan Elementary School to continue their secondary school education. We began sponsoring these students last year and will continue to sponsor them until they finish their secondary education and potentially beyond that as well. The students sang a beautiful thank you song to all of our staff and the principal from each school spoke about our special partnership. To cap off the lunch, each student was given a care package to take home which included a lunch sack, water bottle and sweatshirt.

As evidenced by the inspiring launch, we are excited to continue to develop strong relationships and expand our impact with our Manila community.


Groundbreaking and Beyond!

Kelly Salance

Today is an exciting day for us in Manila! We had the official Groundbreaking Ceremony for a Daycare center we are building in partnership with Hands on Manila. Located in Pusawan, Bgy. Ususan, Taguid City, the Daycare will serve the children of 2,000 families who live in the community.

Currently, the children in the community attend two existing Daycare centers inside the narrow zone of the barangay – the native Filipino term for a village. The new two-room Daycare will be a much-needed upgrade for the daycares. Located in a centralized and accessible area for the community, the center will have more space, better ventilation and updated infrastructure for the students.

The project will be fully funded by a Neighbor Foundation grant, and even constructed with the help of Zendesk employees. It is expected to be completed by the end of Spring. With a sense of celebration in the air today, we know this project will be a great addition to the community and are looking forward to posting pictures as the project progresses!